Customer Success Engineer (China)

About JetBrains At JetBrains, code is our passion. Ever since we started, back in 2000, we have been striving to make the strongest, most effective developer tools on earth. Over 15.9 million developers already use our products, and 88 Fortune Global Top 100 companies are JetBrains customers. About the role We are looking for a Customer Success Engineer to join our growing team. In this role, you will work to maintain close relationships with our existing customers in China and help grow the business in the region. As part of our team, you will: Work closely with JetBrains account executives and support engineers to ensure a smooth pre-sales process and post-sales product adoption. Manage existing large accounts, proactively preserve and develop them, and keep customers up to date on product developments. Hold regular discovery calls with existing customers to identify and resolve issues early, understand how they use the product, relay important feedback to the product team, and help optimize their workflows by suggesting new features or improvements. Handle customer escalations and help manage expectations with both the internal product team and the customer. Provide technical guidance and assistance to existing customers. Develop key sales, demo, and technical documentation for customers and adapt existing demos for specific use cases. Visit customer offices and meet onsite