Customer Success Manager (PR & Communications)

Join Hire Hangar and work with fast-growing global companies while building a long-term, remote career. Job Title: Technical Customer Success Manager (PR & Communications) Location | Columbia, Maryland (On-Site) Time Zone | Eastern Time (EST/EDT) Role Overview: We are seeking a client-focused Customer Success Manager to support organizations using an AI-powered social listening and narrative intelligence platform. This platform helps brands and organizations detect emerging online narratives and coordinated inauthentic activity before they escalate. This is a full-time, remote role ideal for someone with a background in PR, communications, or media reporting who is looking to transition into a tech-enabled client success function. The ideal candidate is consultative, detail-oriented, and comfortable acting as a trusted advisor to communications and brand-facing teams. Key Responsibilities: - Onboard new clients and guide them through platform setup, dashboards, and alerting tools - Help clients interpret narrative and social listening data to inform their communications strategy - Build and deliver client-facing reports summarizing platform insights and emerging trends - Serve as the primary point of contact for client questions, training, and ongoing support - Manage renewals and identify opportunities to expand client engagement with the platform - Relay client feedback inte...