Technical Customer Success Manager (SaaS)

Join Hire Hangar and work with fast-growing global companies while building a long-term, remote career. JOB TITLE: TECHNICAL CUSTOMER SUCCESS MANAGER (SAAS) Location: Remote Time Zone: U.S. Time Zones (EST–PST), core hours aligned to EST Reports To: Executive Leadership ROLE OVERVIEW The Technical Customer Success Manager ensures clients achieve measurable outcomes through a technology-driven podcast and content distribution service. This role is ideal for someone who enjoys working at the intersection of clients, technology, and operations. You will guide clients through onboarding, adoption, and ongoing success while leveraging technical knowledge to support scalable, repeatable service delivery. KEY RESPONSIBILITIES - Manage the full customer lifecycle from onboarding through renewal - Act as a trusted advisor, combining business context with technical understanding - Translate client needs into documented processes, workflows, and service actions - Support data-driven conversations using platform metrics, reports, and integrations - Proactively resolve issues and manage expectations with clarity and professionalism - Partner with internal teams to align technical execution with client goals - Capture feedback, success stories, and opportunities for continuous improvement REQUIRED QUALIFICATIONS - 2–4 years of experience in customer success, technical account management, or...