Legal Intake Coordinator

Join Hire Hangar and work with fast-growing global companies while building a long-term, remote career. Job Title Legal Intake Coordinator Location Remote Time Zone US Time Zones (EST–PST) Role Overview We are seeking a client-focused and process-driven Legal Intake Coordinator to serve as the first point of contact for prospective clients across a general practice law firm. This is a full-time, high-volume role requiring exceptional communication skills, strong attention to detail, and the ability to assess and qualify leads efficiently while delivering a compassionate and professional client experience from the very first interaction. Key Responsibilities - Serve as the initial point of contact for all prospective client inquiries via phone, email, and web form - Conduct structured intake interviews to gather relevant case information and assess potential fit - Accurately enter and manage prospect data within the firm's CRM and case management system - Qualify leads and route cases to the appropriate attorney or practice area based on established criteria - Schedule consultations and follow up with prospective clients to reduce no-show rates - Prepare and send intake packets, engagement letters, and onboarding documentation to new clients - Track intake metrics and provide regular updates on lead volume, conversion rates, and pipeline status - Maintain consistent follow-up w...