Virtual Assistant — Luxury Travel Agency

Role Overview We are a boutique luxury travel agency seeking a detail-oriented, proactive Virtual Assistant to support the agency owner with back-end operations and client experience management. This is a remote, part-time role requiring approximately 10 hours per week. The ideal candidate is highly organised, thorough, and takes genuine pride in getting things right the first time. Key Responsibilities Client Experience & Trip Management • Send post-booking notifications and set up email reminders for excursions, dining reservations, and final payments. • Review and compare flight schedules; identify any changes and prepare clear, client-ready summaries. • Assist clients with completing online trip profiles, including occasional phone support for non-tech-savvy travellers. Itinerary & Proposal Creation • Build polished itineraries and travel proposals in Travify based on detailed instructions from the agency owner. • Thoroughly self-review all proposals before submission to ensure no content is missing or incorrectly formatted. • Format and present trip details in a visually appealing layout ready for client approval. Supplier Coordination • Contact suppliers (via phone or email) on behalf of the agency owner to obtain pricing or add services to existing bookings. • Communicate professionally and accurately, representing the agency in all supplier interactions. • Set up suppl...