Medical Administrative Assistant

We are looking for a detail-oriented and proactive Medical Administrative Assistant to join a growing mental health practice supporting a team across two locations.

This is a fantastic opportunity for someone with experience in medical administration, healthcare support, or a mental health practice who enjoys working behind the scenes to keep processes organised and running smoothly.

The Role

You’ll provide essential administrative support to the practice, helping to manage day-to-day tasks and ensuring the clinical team can remain focused on delivering excellent patient care.

Key responsibilities will include:

● Managing and sending faxes and handling incoming documentation

● Coordinating lab-related administrative tasks

● Supporting prior authorisations (PAs)

● Coordinating external referrals

● Managing and organising administrative follow-ups

● Answering incoming phone calls where appropriate

● Providing general back-office administrative support

● Following established SOPs and processes

● Identifying opportunities to improve and streamline administrative systems

About You

The ideal candidate will be:

● Experienced in medical or healthcare administration

● Highly organised and detail-oriented

● A quick learner who can confidently pick up new processes and systems

● Comfortable working independently in a remote environment

● Proactive and able to spot ways to improve processes

● Professional and confident when communicating with patients and external providers

● Comfortable working with confidential medical information

● Ideally experienced within a mental health or similar healthcare setting

● Comfortable communicating over the phone with a clear, professional and easily

understood accent

Systems

Experience with the following systems would be advantageous:

● RingCentral

● PracticeQ / IntakeQ

Experience with other medical practice management or communication platforms will also be considered.