Customer Experience & Operations Coordinator | E-Commerce Industry

About the Role We're looking for a proactive, highly organized Customer Experience & Operations Coordinator to become a key member of our growing e-commerce team. This role combines customer experience, operations, logistics coordination, and project management to ensure our customers receive exceptional service while internal processes run smoothly. As a lean and fast-moving business, we need someone who can wear multiple hats, think strategically, and take ownership of issues before they become problems. You'll act as the bridge between customers, inventory, warehousing, logistics, and leadership—ensuring that information flows seamlessly and nothing falls through the cracks. This is not a traditional customer service role. While customer communication remains important, we're looking for someone who can proactively identify issues, coordinate solutions, and support operational excellence across the business. What You'll Do Customer Experience & Communications ● Deliver exceptional customer support across email, SMS, and other customer-facing channels. ● Respond to customer enquiries with professionalism, empathy, and attention to detail. ● Communicate order updates, delays, inventory issues, and resolutions clearly and proactively. ● Maintain a polished and professional communication style, ensuring all customer interactions reflect the brand. Logistics & Operations Coordin...