Import Agent (Air Freight Operations)

Overview We are seeking highly organized and detail-oriented Remote Import Agents to support a fast-paced air freight operation focused on JFK import recoveries. This role acts as the communication bridge between customers, warehouse teams, dispatch, and drivers — ensuring shipments move efficiently, customers receive timely updates, and operational requests are handled accurately. The environment is repetitive and process-driven, making it ideal for someone who thrives in structured workflows, can prioritize tasks logically, and remains calm under pressure. Key Responsibilities Shipment Coordination & Customer Communication Monitor and respond to shipment-related emails Enter shipment alerts and customer requests into the TMS system Provide shipment updates to customers, dispatch, warehouse teams, and drivers Follow up proactively when updates are delayed Call drivers, dispatch teams, or warehouse staff directly when needed for urgent updates Ensure all communication is accurate, professional, and timely Documentation & Data Entry Enter shipment information into Crown Freight Manager Print and distribute shipment documents and requests Update operational spreadsheets with shipment statuses and customer requests Track and relay warehouse service requests and shipment changes Maintain accurate operational notes and logs Operations Support Coordinate between customers and wareho...