Senior IT Support Specialist - India

All roles at JumpCloud® are Remote unless otherwise specified in the Job Description.

About JumpCloud®

JumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.

JumpCloud is Intelligent, Secure IT.

What you'll be doing:

• Handle IT support requests from internal end users.
• Follow up on outstanding requests and ensure timely resolution.
• Create accounts and configure hardware as part of the on-boarding process.
• Assist with employee training and onboarding.
• Manage and monitor internal IT assets to ensure accurate inventory records.
• Support computers, printers, scanners, computer peripherals.
• Become a pro using our own platform to support our own employees.
• Take ownership of assigned IT related projects. These projects can include a wide range of tasks, including but not limited to, documentation, configuration of systems and applications, and integrations.
• Work with vendors to procure equipment

What we're looking for:

• 4-6 years of IT experience, or equivalent education.
• A strong desire to learn new technologies.
• Process driven and highly organized.
• The ability to give and receive constructive feedback.
• The ability to thrive in a fast-moving, team-oriented, collaborative environment.
• You can demonstrate critical thinking to resolve day-to-day end user issues.
• You are a people person with strong customer service and troubleshooting skills.
• Vendor management.
• Proficient in Mac OS X and Windows. We’ll throw a few Linux systems in there to keep you on your toes.
• Ability to translate technical information to non-technical users.
• Experience with SSO.
• Scripting in PowerShell (Python would be a plus).
• ITIL awareness a plus.