Provider Outreach Specialist

Opportunity Overview: Cohere is looking for an individual experienced in provider customer service to act as a key point of contact for hospitals, clinics, physician offices and supply companies. As a Provider Outreach Specialist you will expedite medical records requests and respond to provider inquiries with accuracy, timeliness, and a high level of professionalism. The representative works cross-functionally with audit operations teams to resolve issues, ensure compliance with policies, and support a positive customer experience. Strong communication skills, attention to detail, and a working knowledge of healthcare claims and payment integrity processes are essential for success in this role. What you’ll do: Conduct outbound and accept inbound calls with hospitals, clinics, physician offices and supply companies Provide detailed and accurate documentation Collaborate with additional teams to ensure clear communication and support in obtaining medical records for the payment integrity process What you’ll need: 2-3 years customer service experience in Healthcare, preferably in claims Knowledge of medical terminology and medical records Self-motivated and able to work independently in a remote environment while maintaining high performance Exceptional time management, problem-solving, and analytical skills Commitment to teamwork, collaboration with internal teams, and continuo