Inbound Sales Team Manager

INBOUND SALES TEAM MANAGER Location: Remote (LATAM) Working Hours: U.S. Pacific Time Compensation: $1,800 USD per month. Additional bonuses may be available based on performance. Bullpen Talent is hiring an Inbound Sales Team Manager for a U.S. home renovation company. The primary responsibility of this role is to build and manage a team of low-cost remote representatives who handle inbound homeowner inquiries and schedule appointments. Homeowners contact the company directly to: - Request renovation / construction estimates - Schedule appointments - Reschedule appointments - Ask questions about services - Follow up on projects We are looking for someone who has previously built and managed this type of team. RESPONSIBILITIES - Recruit, hire, train, and manage a team of low-cost remote customer service and scheduling representatives - Create processes, scripts, and training materials - Ensure inbound leads are answered quickly and professionally - Monitor team performance and quality - Coach underperforming team members - Maintain strong appointment booking rates - Keep the team motivated, accountable, and productive - Report results and recommend improvements REQUIREMENTS - Experience working for a home services company (roofing, remodeling, HVAC, restoration, windows, landscaping, solar, etc.) - Experience building and managing teams of remote customer service, scheduling, o...