Aviary
Patient Growth Specialist
United States - Remote
Role brief
What this role is asking for.
Job Title: Patient Growth Specialist
Classification: 1099 Contractor; Full-Time
Hours/Schedule: Monday–Friday, 10:00 AM – 6:00 PM ET
Work Structure: Fully Remote (United States)
Team: Enrollment Operations
Reporting to: Senior Enrollment Operations Manager
Location: United States
Compensation: $30/hour
About the Role
We’re seeking a Patient Growth Specialist to support the expansion of our virtual cardiac rehabilitation program. This role is highly conversion-driven and ideal for someone who excels in high-volume outbound calling, persuasive communication, and helping patients take action in a fast-paced healthcare environment.
You’ll be responsible for engaging prospective patients, clearly explaining program value, overcoming objections, and guiding individuals through enrollment and basic technical setup.
Key Responsibilities
- Make high-volume outbound cold calls to prospective patients
- Engage patients in clear, empathetic conversations to drive enrollment into our virtual cardiac rehab program
- Confidently explain program benefits, expectations, and next steps
- Assist patients with mobile app downloads, account setup, and basic technical troubleshooting
- Complete initial reminder outreach to confirm upcoming appointments and reduce no-shows
- Accurately document call outcomes, patient status, and next steps in internal systems
- Meet or exceed daily call volume and enrollment targets
- Partner closely with Enrollment Operations and Clinical teams to ensure a seamless patient experience
Required Qualifications
- Bachelor’s degree (required)
- Proven experience in cold calling, outbound sales, or high-volume call environments
- Strong verbal communication skills with the ability to build trust quickly over the phone
- Comfort handling objections and motivating patients to take action
- Ability to perform in a metrics-driven, fast-paced environment
- Strong technical aptitude and comfort helping patients navigate mobile apps and resolve basic tech issues
- Reliable internet connection and a quiet, professional home workspace
Preferred Experience
- Healthcare, digital health, or patient engagement experience
- Business development, inside sales, or growth roles
- Experience onboarding or enrolling users into programs or platforms
- Familiarity with CRMs, power dialers, or patient management systems
*Note: This is a 1099 contractor position
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