Technical Account Manager, Automattic Special Projects Team

As a Technical Account Manager (TAM) on the Automattic Special Projects team, your primary responsibility will be to ensure our partners have an excellent experience with WordPress and Automattic products , from initial partner onboarding through the entire support and maintenance lifecycle of a website. Your role involves close collaboration with site owners, designers, and developers to actualize partner requests, while also providing valuable feedback for product improvement to Automattic’s teams. We are currently prioritizing candidates who work during typical business hours in the Pacific time zone (approximately 16:00 to 02:00 UTC). Your key responsibilities will include: Driving our partners’ adoption of WordPress and other Automattic products and services. Working closely with our partners to resolve their incoming requests with high precision. Drawing on your technical acumen and verbal and written communication skills to represent Automattic. Collaborate with partners to define website functionality in ambiguous contexts, and take ownership of delivery, timelines, and outcomes. Diving into WordPress and WooCommerce configurations, setup, and site building. Leading high-touch deployments or launches, including DNS configuration, domain transfers, data migrations, and integrations. Acting as the “voice of the customer” for our product teams, championing areas for opport