Technical Customer Support Specialist

About Us Zoo is building the next generation of hardware design tools redefining how hardware products are designed, developed, and built. Our platform combines a modern, cloud-native CAD environment with AI-powered engineering workflows, helping teams design, iterate, and manufacture products faster than ever before. We are headquartered in Los Angeles, CA with both a local and remote team. We were founded and incubated by Embedded Ventures in 2021. About You We’re looking for curious, innovative, and ambitious self-starters to join our growing team to help us bring our mission to life. We think you’ll thrive on our team if you’re: Curious at your core, with an eagerness to learn and do things differently Customer-focused, always thinking about ways to improve the user experience Able to operate autonomously and work asynchronously, while also being an effective team player About The Role We're looking for a Technical Customer Support Specialist to help our users succeed with Zoo Design Studio and Zookeeper. You'll be the first point of contact for customers, helping them troubleshoot issues, answer product questions, and guide them through best practices. This role is ideal for someone who enjoys solving technical problems, communicating clearly, and working closely with both customers and product teams. You'll play a critical role in shaping the customer experience while he...