Provider Success Associate

About Tava At Tava Health, we believe mental health care should be as accessible and stigma-free as a checkup. We're reimagining the entire experience: from how people find a therapist to how providers deliver care, so more individuals can get the support they need, when they need it. We’re a fast-growing team on a bold mission: to make high-quality mental health care available to everyone. If you’re passionate about using technology to solve meaningful problems and create lasting change, we’d love to meet you. About the Role The Provider Success Associate (PSA) is the front line of Tava Health's mission to keep great mental health providers thriving on our platform for the long term. This role owns a defined segment of Provider Success focused on providers who have been on Tava for 12+ months — providers who already know the platform and are past the initial onboarding period. Your job is to retain them: keep them engaged, help them grow their practice, and make sure they're getting real value out of Tava so they stay. Rather than onboarding, the core of this role is relationship maintenance and practice growth — proactively checking in, helping providers adopt features that make their day-to-day easier, supporting them through changes in their practice (adding clinicians, expanding to new states or insurance networks, shifting from solo to group practice), and catching ear...