Robotics Technical Support Specialist

At Standard Bots, we're revolutionizing real-world automation by making robotic systems accessible to everyone. Our AI-powered platform enables robots to tackle unprecedented challenges through an intuitive instruction interface, bringing the power of software automation to physical spaces. What you'll do - Provide technical support to customers via phone, email, video calls, and ticketing systems — diagnosing and resolving issues with Standard Bots robots - Guide customers through troubleshooting processes, configuration adjustments, and best practices for robot deployment and operation - Collaborate with engineering, product, and field service teams to escalate complex issues and ensure timely resolution - Document technical issues, solutions, and customer interactions in our CRM system (HubSpot or similar) - Create and maintain knowledge base articles, FAQs, and troubleshooting guides to improve customer self-service - Identify patterns in support requests and surface actionable feedback to product and engineering teams for continuous improvement - Own ticket management processes and proactively recommend improvements where inefficiencies exist - Meet or exceed support KPIs including response time, resolution time, and customer satisfaction Basic Qualifications: - Associate degree or higher in engineering, computer science, robotics, mechatronics, or a related technical fie...