Patient Support Supervisor

🌟 Patient Support Supervisor (Specialty Pharmacy) 📍 Location: Remote – supporting Northeast (EST Zone) 🚀 About the Role Shields Health Solutions is seeking a Patient Support Supervisor to lead a high-performing team within our Patient Support Center. This is an ideal opportunity for a motivated, service-oriented leader with a background in pharmacy or healthcare operations who thrives in a fast-paced, growth-focused environment. The ideal candidate is a results-driven self-starter who is passionate about patient care, team development, and operational excellence, with proven experience managing front-line employees and driving performance. 💼 Position Summary The Patient Support Supervisor is a key leadership role responsible for overseeing daily operations of a Patient Support team and ensuring patients receive medications efficiently, accurately, and on time. This role partners closely with internal teams and hospital stakeholders to: Meet service level agreements (SLAs) Ensure adoption of best practices Drive team performance, engagement, and development 🔑 Key Responsibilities 👥 Team Leadership & Operations Lead, coach, and manage a team of Patient Support Associates to ensure medication adherence, prior authorization completion, and financial assistance support Provide ongoing performance management, training, and mentorship Manage staffing, scheduling, PTO, and time...