Pharmacy Technician (Refill Calls)

Patient Engagement Specialist (Pharmacy Technician) About the Role As a Patient Engagement Specialist, you’ll be the voice of support for patients navigating their medication needs. You’ll handle inbound pharmacy calls, make outbound refill reminders, and guide patients through the refill process with professionalism and empathy. You’ll also collaborate closely with pharmacists, clinicians, and internal teams to ensure patients receive timely, accurate support. REQURIED: Active California Pharmacy Technician License AND National Pharmacy Technician Certification Schedule: Monday - Friday, 8:30AM - 5:00PM PST This information is being provided to promote pay transparency and equal employment opportunities at Shields Health Solutions. The current salary for this position is $22 per hour. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience, and other relevant factors. What You’ll Do Coordinate and process medication refills, including data entry and claim adjudication Place outbound refill calls and assist patients through the refill request Respond to and resolve inbound patient and provider inquiries Clarify prescription orders with pharmacists or clinical staff Maintain and update patient and prescription data in software systems Spot trends, recommend improveme...