Director, Patient Support Center (Prior Authorization & Financial Assistance team)

The Director of Patient Support Center will lead the Prior Authorization and Financial Assistance team. Location: Remote Shields Health Solutions is seeking a dynamic, strategic, and hands-on leader to oversee a key portion of our Specialty Pharmacy Patient Support Center (PSC) operations. This role is ideal for an experienced leader with a strong healthcare or pharmacy operations background, proven leadership in managing large teams and high-volume operations, and a track record of driving operational excellence in a fast-growing environment. Success in this role requires strong familiarity with the prior authorization process, navigating financial assistance programs, operational workflows in pharmacy settings, and clinical insight into key disease states commonly managed in specialty pharmacy. As the Director of the Patient Support Center, you will lead a team that supports prior authorization and patient financial assistance workflows through a large national team of certified pharmacy technicians. This role is responsible for driving both the quality and productivity of work across team members, with direct oversight of key operational metrics including turnaround times, approval accuracy, and volume management across multiple workflow tracking systems and hospital EMRs. Equal emphasis is placed on ensuring work is executed consistently, compliantly, and to established qu...