Customer Support Specialist (Entry Level)

Customer Support Specialist (Entry Level) About Ref Ref is an innovative AI-powered talent intelligence platform, revolutionizing hiring and internal mobility for enterprises. Our mission is to create perfect matches between talent and opportunities, empowering both professionals and organizations to reach their full potential. Role Overview We are seeking enthusiastic and customer-oriented individuals to join our Customer Support team as Entry Level Customer Support Specialists. In this role, you will be the first point of contact for our valued customers, providing exceptional support and ensuring they get the most out of Ref's AI-driven talent solutions. This is an excellent opportunity for those looking to start their career in customer support within the exciting field of HR tech. Responsibilities Respond to customer inquiries via multiple channels (email, chat, phone) in a timely and professional manner Troubleshoot and resolve basic technical issues related to the Ref platform Explain Ref's AI-powered features and functionalities to users, helping them understand and utilize the platform effectively Document customer interactions, issues, and resolutions in our ticketing system Identify and escalate complex issues to appropriate internal teams (e.g., engineering, product) Collect and organize customer feedback, sharing insights with relevant teams to improve our product...