Zendesk Product Owner - Configuration Administrator

Point C is a National third-party administrator (TPA) with local market presence that delivers customized self-funded benefit programs. Our commitment and partnership means thinking beyond the typical solutions in the market – to do more for clients – and take them beyond the standard “Point A to Point B.” We have researched the most effective cost containment strategies and are driving down the cost of plans with innovative solutions such as, network and payment integrity, pharmacy benefits and care management. There are many companies with a mission. We are a mission with a company. The Zendesk Product Owner - Configuration Administrator will lead the configuration, administration, and ongoing optimization of Point C’s Zendesk platform as we roll it out enterprise-wide. This role owns the Zendesk roadmap from the ground up - building out the system, partnering with business teams to translate operational needs into platform enhancements, and ensuring Zendesk delivers measurable value across Claims, Client Services, Account Management, and beyond. The right person is hands-on, forward-thinking, and comfortable owning a platform, not just maintaining it. Primary Responsibilities: Own the Zendesk platform roadmap end-to-end; from initial configuration through future enhancements and builds, prioritizing improvements that align with business needs and stakeholder goals Lead the...