Scaled Customer Success Manager, Startups

ABOUT OPENROUTER OpenRouter is the unified interface for AI inference, giving developers and organizations access to hundreds of models through a single API. Our platform helps teams choose, route, evaluate, and scale model usage across providers, making it easier to build production AI applications with the right model for every use case. As inference becomes a core operating layer for modern software companies, OpenRouter helps customers move faster, reduce complexity, and get more value from the rapidly evolving model ecosystem. ABOUT THE ROLE We’re looking for a Scaled Customer Success Manager, Startups to build and own the post-sale engine for OpenRouter’s startup ecosystem. This is a builder role, not a scaled nurture role. OpenRouter’s startup ecosystem is one of the company’s most important growth surfaces, powered in part by the OpenRouter for Startups program, which helps AI-native companies access credits, infrastructure, and multi-model tooling to build and scale faster. - Your job is to make that ecosystem work at scale. - You’ll own the startup customer journey from program approval and onboarding through activation, retention, expansion, and Enterprise readiness. You’ll also own day-to-day program operations and communications across the OpenRouter for Startups ecosystem, while helping launch new initiatives, workflows, and partner programs over time. WHAT YOU...