Technical Account Manager (TAM)

Technical Account Manager (TAM) Remote, Mexico As a Technical Account Manager (TAM), you will work closely with our customers, build relationships with them, help them achieve their technical goals, and overcome technical challenges. The Technical Account Manager (TAM) serves as a trusted technical partner to customers, acting as the primary point of contact for technical guidance, system optimization, and issue coordination after implementation. The TAM works closely with customer System Administrators and internal teams to understand business processes, ensure effective system configuration, and help customers maximize value from the platform. Key Responsibilities Named Technical Contact Serve as the dedicated technical resource for assigned customer accounts Partner with customer System Administrators to understand business processes, workflows, and system configurations Maintain deep familiarity with each customer’s environment, priorities, and use cases Product Expertise & Consultation Act as a product expert, providing guidance, best practices, and technical consultation Translate customer business needs into system configuration and optimization recommendations Support customers in understanding platform capabilities, limitations, and tradeoffs Issue Facilitation & Support Oversight Provide oversight and coordination for customer support tickets Own or directly manage h...