Staff Solutions Engineer - Northeast

Are you ready to unlock intelligence? If you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others. About the Role: Are you ready to sit at the epicenter of the API and AI connectivity revolution? As a Staff Solutions Engineer at Kong, you won’t just be selling a platform — you’ll be a trusted technical advisor helping the world’s most innovative enterprises architect secure, scalable API ecosystems while navigating the transition into the agentic AI era. Kong sits at the intersection of API management and AI connectivity, and you’ll be the person who makes that story real for customers. What you’ll be doing: - Support field sales in helping customers understand the value of the Kong API and AI connectivity platform. - Conduct discovery conversations to understand customer requirements and map them to Kong solutions, from initial product reviews through to production. - Support POCs throughout the entire evaluation process, owning technical validation and stakeholder alignment. - Ensure customer satisfaction across your assigned set of accounts. - Collaborate with support, product, and engineering teams to advocate for customer needs. - Create technical documentation for DevOps, implemen