Patient Experience Coordinator

👋 Meet knownwell https://www.knownwell.co/, weight-inclusive healthcare for all. Join a dynamic company that is changing the way obesity care is delivered. We offer weight management, primary care, nutrition counseling, and health coaching. Our care model combines in-clinic and virtual care to bring support to patients where and when they need it. Backed by $50M in funding—including a $25M round https://www.fiercehealthcare.com/health-tech/hlth25-cvs-health-ventures-backs-knownwells-25m-round-scale-iobesity-care-modelled by CVS Health Ventures with support from a16z Bio + Health, Flare Capital, MassMutual, and Intermountain Ventures—we’re scaling fast and expanding access to evidence-based obesity care nationwide. 🔍 We are looking to build our team with a Patient Experience Coordinator, who will be the first point of contact for customers seeking assistance or information regarding our services. Your primary responsibility will be to efficiently address customer inquiries, resolve problems, and provide accurate information in a professional and courteous manner. You will utilize excellent communication skills, patience, and problem-solving abilities to ensure satisfaction and maintain positive relationships with our patients. Hours of Operation: Monday - Friday, 10:00am - 7:00pm ET 🎯 You Will: - Manage high-volume inbound and outbound patient calls while providing professio...