Manager, Commissions - India

All roles at JumpCloud® are Remote unless otherwise specified in the Job Description.

About JumpCloud®

JumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.

JumpCloud is Intelligent, Secure IT.

About the role:

The Commissions Manager at JumpCloud plays a critical strategic role in aligning our incentives strategy with our fast-growing revenue generating engine. In this role, you will oversee the end-to-end commissions lifecycle, from the strategic design of sales plans to the execution of payout calculations and communication of statements to reps. You will act as a key advisor in exceptions management, deal attribution, and incentive optimization to drive high performance across our global teams. By leveraging modern automation and AI-driven tools, you will transform how commissions are calculated, validated, and analyzed at JumpCloud.

You will directly influence and drive the motivation of JumpCloud's global sales team by ensuring fair, transparent, and accurate incentive compensation. This role offers the unique opportunity to blend strategic design with AI technology, moving commissions from a back-office administration task to a forward-looking intelligence hub.

What you’ll be doing:

• Lead strategic conversations with sales and executive teams to design and distribute optimized commission plans that are aligned with company strategy.
• Calculate and execute monthly and quarterly commission payouts with absolute accuracy, resolving exceptions and deal attribution questions.
• Coordinate commission plan statement delivery to sales representatives, maintaining high trust and transparency.
• Set up and configure the end-to-end data pipelines for the commission tool implementation.
• Implement AI-driven anomaly detection models to flag discrepancies between payouts and actual attainments.
• Build and maintain the knowledge base required to feed the AI-driven Q&A bot for terms and conditions.
• Generate validation checks and bell curve analytics to evaluate plan effectiveness and make recommendations to leadership.

What Success Looks Like:

In your first 6–12 months, you'll be measured against these outcomes:

• Commission Tool Implementation Finalization & Utilization: Successfully complete the implementation of and drive 100% utilization of JumpCloud's new commission tool within the first 6 months, transitioning manual tracking to an automated, scalable system.
• End-to-End Attainment & Performance Reporting: Establish comprehensive analytics dashboards within 6 months, including productivity reporting, validation check reporting, and individual/team performance tracking, amongst others.
• AI-Driven Support System Launch: Deploy an AI-driven bot within 12 months that accurately responds to sales queries regarding terms, conditions, and commission questions, reducing manual inquiry load by at least 50%.
• Presidents Club Attainment Sourcing: Fully automate and source Presidents Club attainment eligibility directly from final, validated commission attainment files by month 12.
• Strategic Plan Execution: Master and execute the end-to-end design, distribution, calculation, and communication of commission plans, ensuring alignment with JumpCloud's revenue goals within 6 months.

We're looking for:

Must-have functional skills:

• Incentive plan design and strategic modeling in alignment with revenue engines.
• End-to-end commission payout calculations, validation, and exceptions management.
• Advanced data analysis, modeling, and reporting (attainment, productivity, and bell curves).
• Experience with commission tool utilization as a key part of commissions processing.
• Tools or systems knowledge:
• Enterprise-grade commission management software (e.g., Everstage, CaptivateIQ, Spiff, Xactly, or similar).
• Advanced Excel/Google Sheets or BI tools (e.g., Tableau, Looker).
• Behavioral or power skills:
• Strong collaborative communication skills to manage exceptions and plan alignment with sales reps and leadership.
• High attention to detail and analytical rigor.
• Proactive problem-solving and tech-forward mindset.

Bonus points:

• SaaS/Tech sales incentive frameworks and compensation structures.
• AI and automation tools application in financial operations (anomaly detection, natural language querying).