Customer Success Manager

🔍 What we're looking for: Humata Health Inc. is seeking a dynamic and results-driven Customer Success Manager (CSM) to join our team. As a CSM, you will play a pivotal role in ensuring the success and satisfaction of our provider customers by serving as their trusted advisor and advocate. You will guide customers through their journey with Humata Health, driving adoption, retention, and overall satisfaction while promoting long-term partnerships. 📍Location: Hybrid - Orlando, Florida, US or Remote, US ✅ Responsibilities Customer Relationship Management: - Own and nurture relationships with assigned customers to ensure seamless onboarding, implementation, and ongoing support. - Act as the primary point of contact and advocate for customers, proactively addressing their needs and concerns. Strategic Guidance: - Establish a trusted advisor relationship with customers to drive the adoption of Humata Health’s solutions. - Develop and execute success plans tailored to customers' strategic goals and operational workflows. - Provide insights on industry best practices and leverage analytics to demonstrate value and ROI. Operational Excellence: - Balance high-level strategic planning and manage day-to-day tactical execution and problem-solving - Oversee the customer lifecycle, ensuring smooth transitions from implementation to day-to-day operations. - Collaborate with internal teams,...