Associate Contract Manager (Renewal Specialist) NAM Accounts

Resumes MUST be submitted in English. Our mission at HubSpot is to help millions of organizations grow better. As a Scaled Contract Manager, you’ll play a critical role in protecting retention and driving successful renewals across HubSpot’s scaled customer segment. You’ll manage a high-volume book of business, identifying customer risk early, guiding customers through renewal conversations, and ensuring contract accuracy from start to finish. This role blends consultative customer engagement with contract and commercial ownership in a fast-paced, digital-first environment. What You’ll Do Identify customer health risks across your install base, with a focus on usage, adoption, and friction in the customer journey Own the renewal lifecycle from early risk identification through contract execution, ensuring clarity, accuracy, and timeliness Lead renewal and commercial conversations, including negotiation and documentation of outcomes Engage customers through email, phone, and virtual meetings with clear, outcome-focused communication Help customers understand how HubSpot usage, configuration, and contract terms align to their business goals Diagnose customer challenges and provide structured, actionable recommendations to improve adoption and value realization Partner with Support, Sales, Quote-to-Cash (QTC), and GTM teams to escalate issues and close the loop on resolutions Lev...