French Customer Support Specialist

As a Customer Support Specialist, you will be responsible for working directly with HubSpot customers through phone, chat, and web solving product-related queries as a valued partner and trusted advisor. You will strive to deliver a human and helpful Support experience through creative problem-solving and partner with our customers to help grow their business. Through working closely with your team, you will help build a positive, inclusive, and psychologically safe environment, accepting of all differences that makes HubSpot Support a diverse and unique place to work. We're a hybrid team. For this role, you have the flexibility to choose where you work: full-time in our Dublin office, in a hybrid arrangement, or fully remote from anywhere in Ireland In this role, you will: Apply business acumen to our customer situations to proactively identify challenges and opportunities Use phone, live chat, and web tickets, you’ll partner with customers to effectively resolve issues, adapting to fluctuations in the volume of incoming inquiries Remove technical barriers for our customers and help them navigate a variety of tools within HubSpot Utilize the full potential of support resources and tools independently, and make sense of new and technical information Apply troubleshooting frameworks to test, recreate, and investigate technical queries to minimize escalations and resolution time...