Client Success Manager (Podcast Company)

Join Hire Hangar and work with fast-growing global companies while building a long-term career. Job Title: Client Success Manager Location: Remote (must work U.S. Eastern Time, Mon–Fri, 9AM–6PM EST) Position Type: Full-Time Reports To: Executive Leadership Overview: The Client Success Manager plays a critical role in managing the end-to-end client experience for a fast-growing podcast production and distribution service tailored to B2B service providers. This role demands a proactive, personable, and organized professional who excels in relationship-building, communication, and operational follow-through. Responsible for serving as the primary point of contact for clients, the Client Success Manager ensures expectations are exceeded, solutions are delivered on time, and satisfaction is maintained throughout the client lifecycle. This person should be skilled in managing tech-enabled services and capable of addressing concerns with both tact and clarity, ensuring mutual accountability across internal and client teams. Key Responsibilities: - Act as the primary relationship owner for client accounts, maintaining clear, respectful, and timely communication at all stages of the engagement - Build long-term client relationships by understanding strategic objectives, translating needs into service actions, and customizing support accordingly - Proactively identify and resolve issues...