Customer Success Coordinator

Join Hire Hangar and work with fast-growing global companies while building a long-term, remote career. Job Title Digital Patient Success Coordinator ABOUT THE ROLE We’re seeking a part-time Customer Success Coordinator to provide supportive, high-touch engagement to prospective and existing clients—primarily via SMS and scheduled phone consultations. This role goes beyond standard call center work, focusing on relationship-building and personalized guidance to ensure each individual progresses smoothly on their health journey. You’ll operate on a flexible, on-call schedule, ready to respond quickly when leads or existing clients reach out. During slower periods, you won’t be actively engaging, but must remain available to support new inquiries or follow-ups. If you thrive on customer success, enjoy leveraging tech tools, and are comfortable discussing health and wellness in a consultative way, we’d love to have you on board. KEY RESPONSIBILITIES 1. Inbound & Ongoing Support - Monitor incoming SMS inquiries and existing client communications, responding promptly with empathy and clarity. 2. Customer Success Outreach - Proactively check in on clients to ensure they’re satisfied, aware of next steps, and achieving their wellness goals. 3. Consultative Conversations - Use open-ended questions to understand concerns, goals, and past treatments, providing personalized guidance or r...