Help Desk Support Technician - MSP

Join Hire Hangar and work with fast-growing global companies while building a long-term career. Job Title: Help Desk Support Technician Location: Remote Time Zone: 8:00 AM – 5:00 PM PST Role Overview We are looking for an enthusiastic and eager-to-learn Entry-Level Help Desk Technician to join our fast-paced Managed Services Provider (MSP) environment. In this role you will serve as the first point of contact for inbound technical support requests, working alongside experienced engineers to deliver timely, accurate resolutions. If you are passionate about technology, eager to build your IT career, and ready to learn in a ticket-driven, SLA-focused setting, we want to hear from you. What You'll Do - Receive, triage, and respond to inbound support tickets via phone, email, and ticketing platform within defined SLA windows. - Assist in diagnosing and troubleshooting basic hardware, software, networking, and connectivity issues for end users. - Support remote desktop sessions, basic account management tasks (Active Directory / Azure AD), and simple network troubleshooting under guidance. - Document all interactions, steps taken, and resolutions thoroughly in the PSA/ticketing system (e.g., ConnectWise, Autotask, HaloPSA). - Escalate complex or unresolved issues to senior engineers with clear, detailed handoff notes. - Assist with user onboarding and offboarding tasks including dev...