Partnerships Lead

YOUR MISSION - Lead and coordinate the work of two operational teams within the partnerships function, ensuring clear ownership, accountability, execution quality, and continuous process improvement - Drive the onboarding of PSP companies onto processing channels brought in by the business development team - from first contact through to live transactions - Build, maintain, and scale integrations with new and existing partners, ensuring smooth technical and commercial setup processes - Own and oversee a portfolio of merchant accounts across multiple partner channels - monitor performance, identify risks, and drive resolution - Maintain and continuously improve the partner risk register, proactively managing compliance, IPS, acquirer, and operational risks - Oversee merchant account infrastructure, including volume limits, transactional activity, statuses, and operational history - Review, negotiate, and optimize commercial terms including processing rates, settlements, rolling reserves, and deposits - Manage incoming partner-related requests across compliance, IPS, operational, and acquirer matters - ensuring timely coordination and resolution - Resolve settlement delays, operational escalations, and debt-related issues directly with partners - Identify opportunities to scale partner capacity, improve operational efficiency, and optimize existing payment solutions - Collaborat...