Technical Support Specialist

YOUR MISSION - Payment System Configuration: сonfigure and maintain payment entities in the gateway (merchants, providers, routing rules, limits). - Manage payment methods activation, routing logic, and transaction limits according to business requirements. - Support onboarding of new merchants from a technical perspective. - Integrations & Testing: set up and test new payment integrations with providers and merchants. - Perform functional testing of payment flows (deposit / withdrawal) and validate transaction processing. Assist with releases of new payment methods and features. - Technical Support (L2): act as Level 2 technical support for the Customer Support team. - Investigate technical issues reported by merchants, providers, or internal teams. Analyze logs, transaction statuses, and system behavior to identify root causes of issues. - Monitoring & Incident Management: monitor alerts and system notifications related to payments and integrations. Participate in incident investigation and resolution. Escalate critical issues to relevant technical teams when necessary. - Product & Process Improvement: identify system bugs and inconsistencies and report them to the product and development teams. - Contribute to improving internal processes, tools, and automation of support workflows. - Provide technical assistance to internal teams (Account Management, Customer Support, Prod...