Customer Service Agent (Italian Speaking) - Inbound B2B

CUSTOMER SERVICE AGENT (ITALIAN SPEAKING) - INBOUND B2B Location: Manchester Working pattern: Hybrid (3 days in-office) | 40 hours per week | Rotational shift pattern including weekends and public holidays (09:00 - 19.00). Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Merchant Support team supports Deliveroo’s restaurant and grocery partners delivering thoughtful, efficient, and empathetic service at every interaction. Whether solving live issues, building proactive support experiences, or driving continuous improvement through data and insights, we are champions of service excellence across our entire marketplace. If you care deeply about people and love making things better, this is the place for you. We’re looking for a Customer Service Agent to join our Merchant Excellence team. In this role, you’ll help us deliver fair, timely and high-quality resolutions for our Merchants. Start Date - 6th July 2026 Compensation - £27,700 base salary + quarterly bonus What You’ll Be Doing You’ll be joining the Merchant Service team, handling both Inbound and Live chat contacts for our restaurant and grocery partners. Here’s what your day-to-day might look like: - Own complex partner resolutions: Handling inbound calls from our Merchants with an obsessive focus on service excellence for the Italian market...