Rider Onboarding Operations Representative

Location: London, UK - Hybrid (3 days in office, 2 days remote) Working pattern: flexible shift patterns, including a requirement to work 2 weekends every month Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. We’re looking for a talented individual to join our Rider Onboarding and Compliance Team. This is a bustling and vibrant team that helps applicants become riders to ensure we have enough riders in the fleet to supply customer demand and proactively ensure riders remain in service and compliant during their time with Deliveroo. This is the perfect opportunity to join an exciting, fast-growing business and expand your operational abilities. WHAT YOU’LL BE DOING You’ll be joining the Rider Onboarding Operations team, working at the forefront of complex and high-impact cases. Here’s what your day-to-day might look like: - Own the rider onboarding journey end-to-end, removing friction for applicants and maintaining healthy rider fleet levels to meet customer demand. - Monitor supply pacing and pipeline metrics across assigned markets, taking proactive steps to keep recruitment targets on track. - Coordinate daily with external vendors and internal teams to align on operational focuses, track task completion, and resolve blockers. - Audit and optimise onboarding workflows, identifying system ineffici...