Rider Support Representative - Payments

RIDER SUPPORT REPRESENTATIVE - PAYMENTS Location: Manchester, UK - Hybrid (3 days in office) Working pattern: 9.30am - 5.30pm; Wednesday - Sunday Languages: English proficiency required; and fluency in French, Italian, or Dutch required Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Rider Services Centre team supports Deliveroo’s riders —delivering thoughtful, efficient, and empathetic service at every interaction. Whether solving live issues, building proactive support experiences, or driving continuous improvement through data and insights, we are champions of service excellence across our entire marketplace. If you care deeply about people and love making things better—this is the place for you. WHAT YOU’LL BE DOING We’re looking for a Rider Support Specialist to join the Rider Services team, working at the forefront of complex and high-impact cases to get riders on the road and support them while they’re there. Here’s what your day-to-day might look like: - Own complex casework: Deliver clear, accurate, and empathetic email support to riders across multiple markets, with a dedicated focus on resolving intricate payment-related queries. - Manage high-volume queues: Drive performance by managing a high volume of cases while consistently meeting or exceeding service level agreements (SLAs), pro