Senior Support Resilience Representative

SENIOR SUPPORT RESILIENCE REPRESENTATIVE Location: Manchester. Working pattern: Either Tuesday - Saturday or Sunday - Thursday Languages: English proficiency required as well as a second language fluency in French, Italian, or Dutch Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Reporting into the Support Resilience Team Lead, you will be a senior member of the newly formed Support Resilience team - a cross-trained, flexible team based in our Manchester office, built to provide high-quality surge support across our Insurance, Reviews, and Payments functions. As a Senior Representative, you will handle complex cases across all three functions, support and develop junior team members, and play an active role in keeping the team's processes and training materials sharp and up to date. WHAT YOU’LL BE DOING You’ll be joining the Support Resilience team, working at the forefront of complex and high-impact cases. This is a newly formed, flexible team built to provide high-quality surge support across our Insurance, Reviews, and Payments functions. Here’s what your day-to-day might look like: - Deliver multi-functional surge support by seamlessly flexing across Insurance validations, Reviews, and Payments queries based on real-time marketplace demand. - Resolve complex, escalated rider cases via email, app...