Customer Success Lead, Enterprise

ABOUT CODES HEALTH At Codes Health, we are building the modern platform for medical record retrieval. Legacy record retrieval is notoriously slow and unreliable; our system uses AI to deliver decision-ready records much faster and more accurately. Started just over a year and a half ago, our volume is doubling MoM with a clear path to category leadership. We support practices ranging from Plaintiff Law to Specialty Healthcare. We are a well-funded, rapidly growing team focused on growing 100x from where are today. Our mission is to automate record retrieval, which will only be achieved through innovative engineering and relentless execution. ABOUT THE ROLE Enterprise law firms are our most complex and highest-value relationships. As our Enterprise Customer Success Lead, you'll own a portfolio of high volume firms, whatever shape they take — building deep relationships, driving adoption, and ensuring they realize measurable value from Codes Health. You'll be the single point of accountability for account health, expansion, and executive engagement. You'll work closely with the Head of CX, operations, and product to translate customer feedback into real improvements. WHAT YOU'LL OWN - Own a portfolio of enterprise accounts starting post-sale, from building key relationships to maintaining account health - Lead structured onboarding for new enterprise customers — platform trainin...