Technical Support Engineer - PrivacyPro

At Bluesight, our mission is to create groundbreaking solutions that increase efficiency, safety and visibility for health systems, hospital pharmacy, and pharmaceutical manufacturers. We empower our customers to deliver the right medicine to the right patient at the right time, every time. We are a high growth healthcare information technology company with a start-up 'vibe' but over 3,000 customers using our proven solutions.

Position Overview

We are looking for an energetic Support Engineer who will provide technical and network problem resolution to end-users (customers and internal) by performing a question-based diagnosis process while guiding users through step-by-step solutions. The Support Engineer will help complete IT questionnaires, assessments, and work with hospital IT & Pharmacy teams to ensure software meets their standards

Duties and Responsibilities:

• Answer inbound phone calls from customers on the technical support line
• Respond to emails from customers
• Assist customers with technical issues related to Bluesight products
• Analyze application data and ensure accuracy with resolutions
• Resolve issues, maintain high-end customer satisfaction and confidence
• Other duties and technical projects as assigned
• Occasional overnight on call rotation coverage

Qualifications and Skills:

• Bachelor's degree in related field preferred.
• 2-5 years of experience in administering and/or troubleshooting issues related to SaaS applications, systems, and networks
• Strong Excel, SQL, Working with data sets to analyze issues
• Experience with database systems and querying, MongoDB preferred.
• CISSP, A+, Security+, CISM, Net+ or equivalent certifications strongly preferred
• Strong analytical and problem-solving skills
• Professional and polite demeanor
• Knowledge and experience in a SaaS environment is preferred
• Ability to travel up to 10% of the time