Customer Success Manager

About AppsFlyer AppsFlyer is a global leader in mobile measurement and marketing analytics. With 25+ offices worldwide, we help the world’s top brands grow smarter through data. Our culture is built on ownership, empathy, and a relentless focus on customer success. We believe in local empowerment backed by global excellence, and our Bangkok team is a key part of our APAC presence. About the Role We’re looking for a Customer Success Manager to join our Bangkok office and support a portfolio of Enterprise customers. This is a high-ownership role focused on driving product adoption, solving problems proactively, and maximizing customer outcomes. As the face of AppsFlyer to your accounts, you'll serve as a trusted advisor, product expert, and growth partner, ensuring that customers extract real value and renew with confidence. What You’ll Do: Manage the post-sales relationship for a portfolio of customers across Thailand and the SEA regions. Lead onboarding, training, and enablement sessions to set customers up for long-term success. Conduct regular check-ins, usage reviews, and strategic syncs to ensure engagement and satisfaction. Run Executive Business Reviews (EBRs) with key stakeholders to showcase impact and align on goals. Analyze customer data to surface insights, troubleshoot challenges, and recommend optimizations. Capture feedback and work closely with Product, R&D, and