IT Service Desk Specialist

AppsFlyer is seeking a talented IT Service Desk Specialist to join our global IT team. In this pivotal frontline role, you will be the face of IT for employees worldwide, ensuring seamless day-to-day technology operations and delivering an outstanding service experience. As part of a forward-thinking IT organization that embraces AI-native operations and automation, you will not only resolve technical issues but also contribute to building smarter, faster, and more self-service-driven IT support. The ideal candidate combines strong technical fundamentals with a service-first mindset and a genuine curiosity for AI and automation. What you’ll do Technical Support & Troubleshooting Provide technical support globally across all AppsFlyer offices, with primary focus on your assigned region (EMEA) Diagnose and resolve hardware, software, and connectivity issues across macOS and Windows environments Troubleshoot Tier 1 office network and connection issues, escalating complex problems to the appropriate team Install, configure, and troubleshoot end-user devices, software, and peripherals Provide technical support for video conferencing (Google Meet, Zoom, Zoom Rooms, Neat), audio/visual setups, and company events Service Management Manage and respond to service requests efficiently via the IT ticketing system, ensuring thorough documentation of all interactions Prioritize incidents and