LPN - Advanced Care Planning Specialist, Remote

Join Aledade’s growing clinical call center team in this 100% remote, telephonic role designed for LPNs looking to transition away from bedside floor stress into high-impact patient advocacy. As an LPN - Advanced Care Planning Specialist (internally called Facilitator), you will guide patients through meaningful, end-of-life care conversations and secure their medical wishes from the comfort of your home office.

This full-time position features structured 8-hour shifts scheduled Monday through Friday between 8:30 a.m. and 10:00 p.m. ET, with specific shift times rotating approximately every 6 months to ensure team balance. Additionally, to support our patients during peak periods, voluntary overtime may be solicited during high-volume months, giving you the opportunity to boost your earning potential while helping families when they need it most.

We are flexible with respect to geographic location, and the ideal candidate will be comfortable working remotely/work from home across US time zones.

Primary Duties:

• Conduct personalized, compassionate advance care planning telephonic conversations with patients and/or families to identify, document, and communicate their healthcare goals and wishes for future medical care
• Educate patients and families about medical interventions—such as feeding tubes, mechanical ventilation, and CPR—in simple, understandable terms so patients and families can make informed decisions.
• Accurately document details of the conversation within 48 hours to generate state specific advance care planning documents.
• Provide patient support via incoming patient calls, documentation review support, and special projects when needed
• Maintains knowledge of state-specific laws and regulations regarding advance care planning through training and 1:1s
• Other duties as assigned

Minimum Requirements:

• Licensed Practical Nurse (“LPN”): Certificate or Diploma in Practical Nursing
• Current and unrestricted LPN license
• 2+ years’ experience as an LPN or relevant experience
• Demonstrated knowledge of serious medical conditions (i.e. COPD, CHF, ESRD, etc.) and their progression
• Demonstrated ability to adapt to shifting priorities and fast-paced environments
• Familiar with Google Suite (Google Meets, Google Sheets, & Google Docs); Ability to learn new call center/telephony and patient documentation technology quickly.
• Ability to navigate between multiple systems while speaking with Patients.
• Strong communication skills (Verbal & written) with a high-level of active listening and empathy to manage emotional conversations.
• Strong time management skills and attention to detail
• Familiarity with state-specific legal regulations regarding advance directives and Medical Power of Attorney; Familiarity with ACO and Medicare/CMS guidelines.

Preferred Qualifications:

• Experience in palliative care or hospice; CHPN (Certified Hospice and Palliative Nurse) or CHPLN (Certified Hospice and Palliative Licensed Nurse) Certifications; Advanced Care Planning knowledge & experience
• Inpatient hospital experience including ICU or emergency medicine
• Spanish speaking experience

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.