Customer Support Specialist

About ACD For more than a century, AIA Contract Documents (ACD) has supported architecture, engineering, and construction professionals by delivering a shared industry standard to align parties on a project. What began in 1888 with the development of standardized construction contracts has evolved into a comprehensive suite of contract tools and foundational workflows that not only shape how the industry works today, but uniquely position ACD to help firms navigate construction’s growing complexity. In a world driven by scale, fragmentation, and AI-generated decisions that prioritize speed over a clear understanding of risk, ACD serves as a trusted anchor, ensuring project participants can reduce disputes and negotiations, while achieving faster alignment and more predictable outcomes for the future. We are seeking a highly motivated and detail-oriented Customer Support Representative to join our team. The ideal candidate will have previous experience in customer support, preferably with experience using Zendesk or similar customer service software. The Customer Service Representative will be responsible for handling customer inquiries, resolving issues, and providing exceptional service to ensure customer satisfaction. Responsibilities - Respond to customer inquiries via phone, email, chat, and social media in a timely and professional manner. - Use Zendesk (or other customer...