Customer Success Manager - Localization

Customer Success Manager - Localization Our customer success team is seeking a curious and creative individual to ensure the success and satisfaction of our valued customers, particularly as they scale content across languages, regions, and cultures. You will be the primary point of contact for our customers, ensuring they maximize the value of our accessibility and localization solutions and are delighted with our services. You will partner closely with customers to build and maintain strong relationships, understand their global content strategies, provide ongoing support, and help them achieve their accessibility and international reach goals. Video content is everywhere, and digital accessibility and localization solutions are critical for media and entertainment companies, corporations, and higher education institutions seeking to engage worldwide audiences. Our platform provides everything needed to create accessible, culturally relevant, and engaging content across languages and locales. This role is crucial in ensuring these solutions (from captioning and audio description to subtitles, translation, and dubbing workflows) are effectively implemented and scaled. About You 2–5 years of experience in Customer Success, Support, Account Management, or a related role, ideally within localization services or enterprise software supporting global content workflows. Direct exper