Site Reliability Engineer II

Costa Rica About Zuora At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models — from subscriptions and usage-based pricing to AI-driven and outcome-based offerings — helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue. We’ve led the Subscription Economy for more than a decade. Now we’re evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation. This is a location-specific position that requires you to come into the office regularly to be most effective. * Zuora Costa Rica office (Heredia): hybrid model with 3 days in office and 2 days remote. The Opportunity Join Zuora's high-impact Operations team and help power the backbone of our industry-leading SaaS platform. In this role, you'll help ensure the reliability, scalability, and performance of Zuora's global production environment while building the next generation of intelligent operations. We're looking for an engineer who enjoys solving complex infrastructure challenges, embraces an automation-first mindset, and is excited about applying AI and modern cloud technologies to improve operational excellence. You'll have the opportunity to: Design and implement intelligent automation for infrastructure lifecycle manageme