Patient Intake Coordinator

The Patient Intake Coordinator serves as a vital member of our interdisciplinary care team, supporting patients across the continuum of both brain health and mental health services. This role ensures patients receive compassionate, timely, and clinically sound care by assisting with screening, safety assessments, and treatment coordination. Working closely with clinicians and care teams, the Patient Intake Coordinator helps facilitate seamless patient experiences from initial contact through ongoing treatment and follow-up. This position is ideal for an individual who combines strong patient-facing skills with empathy, flexibility, and adaptability to support patients in a fast-paced, evolving clinical setting. KEY RESPONSIBILITIES Patient Intake & Engagement - Conduct patient screening calls for individuals presenting with mental health and/or brain health concerns, following structured protocols and applying sound judgment to assess needs. - Serve as the first point of contact for individuals making initial inquiries into Salma Health, assisting with intake form completion and onboarding processes. - Support patients in understanding and navigating insurance coverage, confirming eligibility, and facilitating access to care. - Document all patient interactions accurately and promptly in designated dashboards and the electronic health record (EHR). - Identify potential safety...