Customer Success Associate - SMB

Omada Health is on a mission to bend the curve of chronic disease. Job overview: Omada is hiring a Customer Success Associate to join our SMB customer success team supporting clients in the small-to-medium sized business segment with This person will help us implement, manage, and grow both new and existing customer base and is responsible for driving adoption, retention, and expansion for all our programs. Your day-to-day will include serving as a subject matter expert and point of escalation for all SMB customers; building and executing plans to accelerate revenue through Omada marketing best practices; ensure we meet or exceed enrollment forecasts; build scalable processes to support the SMB service model; and meet or exceed CSAT and NPS targets. This position reports to Omada’s Manager of SMB Customer Success, and works closely with Sales, Marketing, and Client Operations teams. 40% of your job will be focused on leading SMB client needs and marketing strategy 20% of your job will be focused on supporting new business launches in SMB segment 20% of your job will be focused on designing strategies to improve customer loyalty and scale operations 20% of your job will be focused on upselling existing customer base to expand their suite of product offerings About you: We are looking for individuals who thrive on challenges and are ready to grasp an exceptional opportunity in d...