Lead AI Architect, Salesforce Service Cloud & AWS

POSITION SUMMARY We are seeking a visionary Lead AI Architect to lead the design and implementation of next-generation AI solutions by bridging our Salesforce CRM ecosystem with AWS cloud infrastructure. In this strategic role, you will be responsible for architecting scalable Generative AI applications that enhance customer engagement, automate complex workflows, and unlock predictive insights. You will serve as the technical authority on how Salesforce Data Cloud, Einstein Trust Layer, and Amazon Bedrock interact, ensuring our AI solutions are secure, scalable, and impactful. You will move beyond simple integrations to build robust "Bring Your Own Model" (BYOM) architectures. PRIMARY RESPONSIBILITIES AI Strategy & Architecture (40%) Define the end-to-end architecture for Generative AI solutions, integrating Salesforce Data Cloud with Amazon Bedrock and SageMaker . Design "Bring Your Own Model" (BYOM) patterns, allowing Salesforce to securely access Foundational Models (FMs) hosted on AWS (e.g., Claude, Titan, Llama 2) via Bedrock. Architect the data ingestion and grounding strategies (RAG - Retrieval Augmented Generation) to ensure AI models have access to real-time, unified customer profiles from Data Cloud. Establish the governance framework for AI, ensuring compliance with the Einstein Trust Layer regarding data privacy, zero-data retention policies, and PII masking. Impl...