Customer Success Manager (US)

About Us: Nanonets agents are built for complex business processes. Ranked #1 in understanding unstructured data and applying business rules in processes like accounts payable, order management, and supply chain. Nanonets agents handle the exceptions other tools miss, reducing processing time by 94% and delivering clean data to SAP, Salesforce, or any system of record. That's why global enterprises reach for Nanonets when workflows are complex and accuracy is non-negotiable. Learn more about us here: Youtube Hugging Face Nanonets Research The Role As a Customer Success Manager at Nanonets, you are the operational owner of your accounts. You ensure every customer gets full value from their Nanonets deployment — from the moment they go live through every workflow they run. This is not a passive relationship management role. You are expected to drive adoption, surface expansion opportunities, flag risk early, and act as a trusted advisor to the operational teams you work with day to day. Your success is measured by whether your customers grow, stay, and evangelize. You will work closely with your Account Manager counterpart — who owns the commercial relationship — as an equal partner. The AM calls the plays; you run them on the ground. Your primary metric is Net Revenue Retention (NRR). Everything you do should tie back to whether your accounts are healthy, growing, and renewing....